Comments, Compliments and Complaints

The Museum aims to provide the highest standard of customer service and user experience in all that we do and values your feedback. If, however, you feel that we have exceeded your expectations or not handled something to your satisfaction, please feel free to talk to us about it – we’d love to hear from you. Our Customer Service Charter is available for further information.

The Museum welcomes feedback from children and young people, our staff are happy to assist in this process or an adult may provide feedback on their behalf.

How do I provide this feedback?

In person at one of the following locations:

Telephone

Please call 1300 134 081

Toll Free (Country WA Callers Only): 1800 023 333

In writing

Complete and submit the online form or write a letter to the Museum at Locked Bag 49, Welshpool DC. WA 6986

Universal Access

Universal Access Universal Access information is available on our Contact Us page or visit the

Western Australian Government Complaints Information Site where translated information about making a complaint regarding a government service is available.

Further information

For any further information on the Museums Customer Comment and Complaints process, please email feedback@museum.wa.gov.au or phone: 1300 134 081 where your call will redirected to relevant staff member.

Please refer to Feedback Process Dashboard for further information on how your feedback will be processed.